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Network Operations Center Associate- Fort Collins, CO

Department: Technical
Job Location: Fort Collins, CO
Posting Date: 3/1/2010

Job Summary

Are you tired of being a cog in the wheel? Would you like to wake up and actually look forward to going to work? Do you want to make an impact and see your efforts bring success to an organization? Welcome to HEIT, a market-leading provider of technology and compliance managed services to the financial industry. Recently ranked the #13 MSP worldwide by MSPmentor and named to Inc. 5000’s list of fastest-growing private companies in the U.S., HEIT is the place to take ownership of your career and make a difference. You’ll work in a fun, yet fast-paced environment with a team that is dedicated to being the best in the industry. You bring the skills, the ideas, the expertise, and the passion. We’ll bring the competitive benefits, long-term growth opportunities, and the satisfaction of a job well done at the end of the day. Think you have what it takes to join our team?

RESPONSIBILITIES

• Monitor, analyze, and solve security incidents for Banks and Credit Unions with the highest level of security requirements.
• Manage Cisco’s Self-Defending Network from #1 Global Security Company.
• Ensure 99.999% uptime for clients’ Cisco Unified Communications (VoIP) solutions.
• Assist with implementing, monitoring, and managing Advanced Security Technologies: Cisco MARS, ASA, PIX, IPS, CSA, and NAC. 
• Analyze client systems and report on security and performance. Provide recommendations.
• Communicate technical issues and solutions with clients in business terms. 
• Cycle through a schedule of on-call duties with NOC team for escalation purposes.

Job Requirements

• Experience with Cisco advanced SDN solutions: ASA, IPS, CSA, NAC and MARS
• Cisco certifications: CCNP or CCSP required
• In lieu of CCNP or CCSP, Certifications: MCSE with CCNA required
• Must be comfortable working with and troubleshooting the Microsoft series of operation systems (NT/XP?2002/2003) and server solutions ( Exchange, SQL, IIS, ISA, AD) 
• Ability to work in fast paced, rapidly changing environment and a STRONG desire to learn.
• EXCELLENT oral and written communication skills, including the ability to interact effectively with executives, engineers, sales, vendors and peers.
• Can survey your previous customers, managers, and peers and receive outstanding rating.
• Team player required: must be able to interact with peers, management, and senior engineers in a constantly evolving NOC/SOC environment to ensure a positive customer experience.
• Title 12 USC 1829 Background Check.
• BS in Computer Science, Engineering, MIS, or equivalent experience.

Job Preferences

NICE TO HAVES

• Experience with PGP Universal
• Experience with Websense URL filtering
• Experience implementing business continuity and disaster recovery backups
• SQL Server Administrations- Clustering experience a plus
• Enterprise level experience implementing and managing VMWare solutions
• Managing an enterprise system management environment (SMS)
• EMC SAN experince utilizing the XOSoft and Doubletake high availibiity solutions
• Experience managing clients in the Citrix environment
• Server administrations experience
• Current security certifications such as GSNA,CISSP, or GSEC
• Experience in the financial service industry
• Familiarity with compliance regulations: FFIEC, FDIC, NCUA, and GLBA

Additional Info

GREAT BENEFITS

• Competitive salary, benefits, and 401K.
• Incentive based ongoing training and continual career growth – certification plan and training.
• Superb, hands-on experience opportunity for career advancement and technical development.
• Long-term career opportunities.
• Potential stock options.

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