HEIT Facilities

Enterprise technologies, validated controls

The HEIT Integrated and Validated Environment, or HIVE, is an elite operating network anchored by our fully redundant, multi-layer secured, dual operations centers located at our headquarters in Fort Collins, CO, and HEIT Texas location in Austin, TX. Both HIVE centers are physically staffed 24x7x365 with a team of highly certified analysts, associates, senior associates, and subject matter experts who constantly monitor our clients internationally for maximum performance, compliance, and security.

Exceeding the standards of the average network operations center, HIVE operations centers feature:

• Multi-tier support environment: from Tier 1 to a HEIT-exclusive Team4 task force of subject matter experts
• State of the art processes: LCD panels show current states of all monitored client devices, maintenance schedules, active cases, and real-time news/weather alerts
• Layered defense: protection and controls ensure high security
• An expert team: technical and business professionals provide three service levels of support across performance, compliance, and security domains
• Applied continuity and recovery measures: redundant communications, data replication and disaster recovery, back-up remote access VPN, redundant monitoring platform, and redundant Internet connections to ensure service availability
• Enterprise techologies: the HIVE leverages enterprise-grade technology to delivers value at SMB price points.

The experts, the streamlined process, and the integrated technologies are elegantly orchestrated to monitor the pulse of your operations 24x7x365, ensuring maximum uptime, seamless user experience, and protection against security threats.

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